Workflow Automation for a Local Print Firm
Manual admin tasks were eliminated using automation, cutting turnaround times and improving reliability.
Step 1
The Challenge
The client, a Printer based in West Sussex, relied on manual copying of order details between systems, leading to delays, errors, and missed deadlines. They needed a lightweight way to automate routine handovers between departments without investing in new software.
Step 2
Our Approach
- Mapped out all key touchpoints between sales, production, and dispatch
- Designed a workflow using n8n to sync order data from their website to production queue
- Integrated email, Google Sheets, and internal messaging tools
- Tested reliability under real workloads and adjusted retry logic
- Trained staff to update and extend the automation independently
Step 3
The Outcome
- Reduced admin workload by 60%
- Orders now flow automatically from intake to dispatch
- Fewer missed jobs and dramatically faster communication
- Client is now actively exploring new automation projects
Step 4
Client Feedback
“This has taken the pressure off our admin team and made the whole process more reliable. It’s simple, clear, and just works. We couldn't go back to the old system.”
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