AI-Powered Policy Helpdesk for Information Governance
Staff now get instant answers to policy queries using a custom-trained assistant integrated into the company intranet.
Step 1
The Challenge
The client had several internal information security and data policies, but staff often struggled to find answers or understand how they applied in practice. Queries were regularly escalated to the I.T. team, oftem via a Line Manager, creating unnecessary interuptions, delays and inconsistency.
Step 2
Our Approach
- Reviewed existing policies and identified common support queries
- Created a centralised knowledge base to represent approved guidance
- Trained a custom AI assistant to respond using only that knowledge
- Integrated the assistant into the intranet with a simple Q&A interface
- Tested accuracy and response tone across sensitive and edge cases
Step 3
The Outcome
- Policy queries resolved instantly, without escalation
- Freed up time for the IT team
- Increased staff confidence and consistency in applying policy
- Assistant is now being extended to other departments
Step 4
Client Feedback
“The answers are fast and accurate, and it helps us apply policy correctly without second guessing.”
Want to know more about our AI Integration work?